At French Fancies, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you use our website.
1. Who We Are
French Fancies
Email: Laura@french-fancies.com
We are the “data controller” of the personal information you provide to us.
2. What Information We Collect
When you place an order or contact us, we may collect:
•Full name
•Email address
•Delivery address
•Order details
•Personalisation details entered on products
•IP address
•Website usage data
Payments are processed securely via Stripe. We do not store full card details on our servers.
3. How We Use Your Information
We use your data to:
•Process and fulfil your orders
•Communicate about your order
•Provide customer support
•Send transactional emails (order confirmations, updates)
•Improve our website and services
We do not sell your data to third parties.
4. Payment Processing
Payments are handled by Stripe. Stripe processes payment information in accordance with their own Privacy Policy.
5. Email Communications
We use Brevo (Sendinblue) to send transactional emails such as order confirmations.
If you subscribe to marketing emails (if applicable), you may unsubscribe at any time.
6. Data Retention
We retain order information for:
•Accounting and tax compliance
•Fraud prevention
•Customer service history
You may request deletion of your personal data unless we are legally required to retain it.
7. Your Rights (UK GDPR)
You have the right to:
•Access your personal data
•Correct inaccurate data
•Request deletion
•Restrict processing
•Object to processing
To exercise your rights, contact: [your email]
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8. Cookies
We use cookies to:
•Maintain your shopping cart
•Process payments
•Improve website functionality
You can control cookies through your browser settings.
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9. Contact
If you have questions about this Privacy Policy, please contact:
Email: [your support email]